Effective and last revised date: 16.09.2024
1. Introduction
Welcome to My Mental Health School, a project of RMA Mental Health School LLP (referred to as “My Mental Health School,” “We,” “Us,” or “Our”), based in Pune, India. By accessing or using our website, mobile applications, and other online platforms (collectively referred to as “Services”), you agree to comply with and be bound by these Terms and Conditions. This document is a legally binding agreement between you (“User,” “You,” or “Your”) and RMA Mental Health School LLP, a Limited Liability Partnership registered in India at B10 Paschimrang Warje, Pune – 411052.
My Mental Health School is dedicated to offering a comprehensive suite of mental health education services through interactive and evidence-based learning methods. Our offerings include, but are not limited to:
- Digital Therapy and E-Learning Courses: Both guided and unguided formats designed to meet the mental health education needs of a diverse audience.
- Online Therapy Services: Tailored therapy sessions for individuals, couples, and groups, focusing on personal and professional development.
- Non-Therapy Services: Access to blogs, non-diagnostic self-assessments, policy briefs, and an online community aimed at enhancing mental well-being.
- Social Impact Initiatives: Provision of low or no-cost courses addressing social issues that impact mental health, fostering systemic change and better mental health support.
By using the Services offered by My Mental Health School, you signify that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Cookie Policy, and any other relevant policies or agreements that may apply. These collectively constitute the “Agreement” or “Contract.”
Effective Date: [Insert Date]
Last Revised: [Insert Date]
2. Scope of Services
2.1 Educational Courses
My Mental Health School offers mental health education courses in guided and unguided formats. Guided courses include coaching sessions with therapists, while unguided courses are self-paced. Some courses are offered free of charge for social impact, while others are paid or available under a subscription plan. These courses cover a range of topics, including sensitive issues like self-harm, menstrual health, and suicide ideation, as well as more general areas such as corporate stress and parent-child relationships.
2.2 Online Therapy Services
We provide online therapy services for individuals, couples, and groups, intended for personal and professional development and not a substitute for professional medical advice or treatment. Therapy sessions can be accessed at reduced rates under our subscription plans.
2.3 Non-Therapy Services
Our platform includes various non-therapy services such as blogs, non-diagnostic self-assessments, and policy briefs. These are intended solely for educational and informational purposes and do not constitute professional advice.
2.4 Online Community
An online community is available to members enrolled in certain courses. Access to this community is restricted and moderated to ensure a safe environment. Participants are expected to adhere to the community guidelines.
2.5 Subscription Plans
Users may subscribe to our courses and therapy services under various plans. Subscriptions provide access to a range of content and services at reduced rates. Subscriptions renew automatically unless canceled according to the terms outlined in the Payment and Refund Policies section.
3. Eligibility and Access
3.1 Age Restrictions
- No content on our platform is intended for users under the age of 13.
- Users aged 13 to 18 must provide verified parental or guardian consent to access our Services. By using our Services, you confirm that you meet the age requirements or have obtained the necessary consent.
- If you are between 13 and 18 years of age, you must read through these Terms and Conditions and our Privacy Policy with your parent or legal guardian. In such cases, this Agreement shall be deemed a contract between My Mental Health School and your legal guardian or parent, and to the extent permissible under applicable laws, enforceable against you. Your parent or legal guardian must provide their consent by writing to us at [insert contact email].
3.2 Use of Therapy Services
If you use My Mental Health School’s online therapy services, additional conditions may apply:
- Account Setup with Third-Party Providers: You may be asked to set up an account with a third-party audio-video application provider to access therapy services.
- Informed Consent: You may be required to provide informed consent to use the services, which includes understanding the nature of the services, the process, and any potential risks involved.
- Emergency Contact Details: For safety purposes, you may be asked to provide emergency contact details before accessing therapy services.
- Parental or Legal Guardian Consent: If you reveal your age to be between 13 and 18 years, you will be required to inform your parents or legal guardian. They must send us an email consent to [insert contact email], as directed by your assigned therapist, using the same email ID that was used to subscribe to our Services.
3.3 Institution Version of My Mental Health School Services
Organizations such as enterprises, schools, universities, trusts, hospitals, clinics, research institutions, or other public or private entities (“Institution(s)”) may introduce My Mental Health School Services to their employees, patients, or members. These Institutions may also customize My Mental Health School Services, add or replace certain elements, or integrate their own services within the platform (“Institution Version of My Mental Health School Services”). In such cases, the Institution’s terms and privacy policies shall also apply to your use of My Mental Health School Services.
3.4 License to Use My Mental Health School Services
Subject to this Agreement, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to use My Mental Health School Services for your personal use only and as permitted by the features of the Services. My Mental Health School reserves all rights not expressly granted herein in the platform, Services, and any content provided therein.
3.5 Compliance with Local Laws
Users are responsible for ensuring that their use of the Services complies with local laws applicable in their jurisdiction, including laws related to mental health, data protection, and online content.
4. Payment and Refund Policies
4.1 Course Refunds
Refunds for courses are available if requested within 24 hours of purchase, provided the course has not been accessed. After 24 hours, no refunds will be issued regardless of usage.
4.2 Coaching and Therapy Refunds
- Individual coaching/therapy: A 100% refund is available if canceled at least 24 hours prior to the session, a 50% refund if canceled within 8 to 24 hours, and no refund if canceled within 8 hours.
- Group coaching/therapy: No refunds are available due to the reserved nature of group spots. Participants may join ongoing sessions if a spot becomes available.
4.3 Payment Methods
Payments for Services can be made via the payment methods available on our platform. All transactions are securely processed using third-party payment processors, and we do not store payment information.
5. User Obligations
As a user of My Mental Health School, you agree to the following obligations:
- Accuracy of Information: You must provide accurate, current, and complete information during the registration process and update such information to maintain its accuracy and completeness.
- Compliance with Laws: You agree to comply with all applicable local, state, national, and international laws and regulations when using our Services, including but not limited to laws related to data protection, privacy, and intellectual property.
- Account Security: You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
- Respectful Conduct: You agree to use our Services in a manner that is respectful of others and does not infringe upon the rights of others. This includes refraining from any form of harassment, hate speech, or disruptive behavior.
- Use of Content: You agree not to use any content provided by My Mental Health School for any purpose other than for personal, educational, and non-commercial use unless explicitly permitted by us.
- Parental Consent: If you are between the ages of 13 and 18, you must obtain verified parental or guardian consent before using our Services.
6. Platform Usage
6.1 Acceptable Use
You agree to use our platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the platform.
6.2 Prohibited Activities
You are prohibited from:
- Uploading or transmitting any content that is defamatory, obscene, indecent, abusive, or otherwise objectionable.
- Engaging in any activity that could disable, overburden, or impair the proper working of our platform.
- Attempting to gain unauthorized access to our systems or networks, or engaging in any activities that could compromise the security of our platform.
- Using our platform to transmit unsolicited commercial emails or spamming.
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
6.3 Content Guidelines
All content submitted to the platform must adhere to our community standards and guidelines. We reserve the right to remove any content that violates these standards or that we deem inappropriate for any reason.
7. Intellectual Property
7.1 Ownership
My Mental Health School retains all rights, title, and interest in and to the content and intellectual property on the platform. You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the platform for personal, educational, and non-commercial use.
7.2 User-Generated Content
By submitting any content to our platform, you grant My Mental Health School a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, distribute, and display such content on the platform and in any other media formats and channels now known or later developed.
7.3 Trademarks
The trademarks, logos, and service marks displayed on the platform are the property of My Mental Health School or third parties. You are not permitted to use these trademarks without the prior written consent of My Mental Health School or the third party that owns the trademark.
8. Liability and Disclaimers
8.1 General Disclaimer
My Mental Health School provides educational content and services designed to supplement mental health awareness. These services are not a replacement for professional therapy, diagnosis, or medical treatment. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.
8.2 No Guarantees
We do not guarantee specific outcomes or improvements in mental health. Individual results may vary, and users should use our services as part of a broader mental well-being strategy.
8.3 Age Verification
While we require parental consent for users aged 13 to 18, we are not responsible for verifying the authenticity of the consent provided. Users and their guardians are solely responsible for ensuring that the provided information is accurate.
8.4 Limitation of Liability
To the fullest extent permitted by law, My Mental Health School, its affiliates, and licensors are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or other intangible losses arising from your use of our Services. This includes liability under the Protection of Children from Sexual Offences (POCSO) Act, 2012, or any other relevant statute.
8.5 Third-Party Services
We may use third-party service providers for various functions, such as data storage and payment processing. While we ensure these providers adhere to privacy and security standards, we are not responsible for their actions.
8.6 Non-Replacement of Professional Medical Advice
The services and content provided by My Mental Health School are not intended to replace professional medical advice, diagnosis, or treatment. If you require specific medical or clinical advice, particularly for conditions such as severe mental health disorders, physical health conditions, or complex medical issues, you should consult a healthcare provider.
8.7 Consultation Before Use
If you have any medical conditions, such as pregnancy, sleep disorders, epilepsy, or any severe mental or physical conditions, we strongly recommend consulting a healthcare professional before using our Services. The tools and content provided by My Mental Health School may not be suitable for all users, particularly those with complex health conditions.
9. Consent and Data Usage
9.1 Consent for Data Collection
By using our Services, you consent to the collection and use of your data for research purposes aimed at improving our courses, outcomes, and marketing strategies. All data used for research will be anonymized to protect your identity. Consent for data collection from users under 18 requires verified parental or guardian approval.
9.2 GDPR Compliance
We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Users have the right to access, rectify, and delete their personal data as outlined in our Privacy Policy.
9.3 Data Harvesting and Anonymization
We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). As part of our Services, we may collect data from user interactions on our platform. This data will be anonymized in accordance with GDPR standards, ensuring that no personally identifiable information (PII) is retained. The anonymized data will be used exclusively for research and development purposes to enhance our Services.
10. Privacy and Data Protection
10.1 Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and share your personal data. By using our Services, you consent to the collection and use of your data as described in our Privacy Policy.
10.2 Data Security
We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10.3 Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. You have the right to request the deletion of your personal data as outlined in our Privacy Policy.
11. User Rights
11.1 Access, Rectification, and Deletion
Users have the right to access, rectify, and delete their personal data. Requests for data deletion, especially for data used in testimonials or research, will be handled on a case-by-case basis, subject to our data retention policies and legal obligations.
11.2 Complaint Resolution
Users have the right to lodge complaints regarding data protection or other legal matters through our designated channels. We will address such complaints promptly and in accordance with applicable laws.
12. Termination and Suspension
12.1 Termination by User
You may terminate your account and discontinue the use of our Services at any time by providing us with notice. Upon termination, your right to access and use the Services will cease immediately. Any fees paid prior to termination are non-refundable, except as otherwise stated in the Refund Policy.
12.2 Termination by My Mental Health School
We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or for any other reason. This includes but is not limited to breaches of the Acceptable Use policy, non-payment of fees, or suspected illegal activities.
12.3 Effect of Termination
Upon termination, all rights granted to you under these Terms and Conditions will immediately cease, and you must promptly discontinue all use of the Services. My Mental Health School will not be liable to you or any third party for termination of your account or access to the Services.
13. Third-Party Links and Services
13.1 Third-Party Links
Our platform may contain links to third-party websites or services that are not owned or controlled by My Mental Health School. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
13.2 Third-Party Services
Our platform may include services provided by third-party vendors, such as payment processors or content providers. These services are subject to the terms and conditions and privacy policies of the third-party providers. My Mental Health School is not responsible for the actions or omissions of any third-party providers.
14. User-Generated Content
14.1 Content Submission
Users may be allowed to submit content (such as comments, reviews, or posts) to the platform. By submitting content, you grant My Mental Health School a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, translate, distribute, and display such content in any media.
14.2 Content Standards
All user-generated content must comply with the content guidelines outlined in the Platform Usage section. We reserve the right to remove or edit any content that violates these guidelines or is deemed inappropriate.
14.3 No Endorsement
The views expressed in user-generated content are the opinions of the individual authors and do not reflect the views of My Mental Health School. We do not endorse or assume any responsibility for the accuracy or reliability of any user-generated content.
15. Indemnification
15.1 User Indemnification
You agree to indemnify, defend, and hold harmless My Mental Health School, its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Services, your violation of these Terms and Conditions, or your violation of any rights of another.
16. Force Majeure
16.1 Force Majeure
My Mental Health School shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or governmental actions.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms and Conditions and any disputes arising out of or relating to them will be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.
17.2 Dispute Resolution
In the event of any disputes arising out of or relating to these Terms and Conditions, the parties shall first attempt to resolve the dispute amicably through mutual negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to binding arbitration in Pune, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on the parties.
18. Modifications to Terms
18.1 Right to Modify
My Mental Health School reserves the right to modify or update these Terms and Conditions at any time in its sole discretion. Any changes will be effective immediately upon posting the updated Terms and Conditions on our platform.
18.2 Notification of Changes
We will notify you of any material changes to these Terms and Conditions by posting a notice on the platform or sending an email to the email address you provided during registration.
18.3 Continued Use
Your continued use of our Services after any changes to these Terms and Conditions constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
19. Entire Agreement
These Terms and Conditions, along with any other legal notices and agreements published by My Mental Health School on the platform, constitute the entire agreement between you and My Mental Health School concerning your use of the Services. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and My Mental Health School with respect to the Services.
20. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms and Conditions, and the remaining provisions shall remain in full force and effect.
21. Waiver
The failure of My Mental Health School to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by a duly authorized representative of My Mental Health School.
22. Academic Integrity and Use of Course Materials
22.1 Course Materials Usage
The course materials provided through My Mental Health School, including but not limited to videos, slides, reading materials, quizzes, assignments, and assessments, are intended for personal and educational use only. Users are prohibited from distributing, modifying, or using these materials for commercial purposes without explicit written consent from My Mental Health School.
22.2 Plagiarism and Academic Misconduct
Users are expected to maintain academic integrity while participating in courses. Plagiarism, cheating, or any form of academic dishonesty is strictly prohibited. My Mental Health School reserves the right to suspend or terminate the accounts of users found to be engaging in such misconduct.
22.3 Certification and Completion
Certificates of completion, if provided, are issued based on the fulfillment of the course requirements as determined by My Mental Health School. My Mental Health School does not guarantee the issuance of any certification unless all stipulated conditions are met by the user.
23. External Accreditation and Professional Licensure
23.1 No Guarantee of External Accreditation
While some courses provided by My Mental Health School may be aligned with certain professional standards or qualifications, My Mental Health School does not guarantee that completion of any course will result in professional certification, accreditation, or licensure. Users seeking such certification or licensure should consult the relevant professional body or authority to confirm whether My Mental Health School’s courses meet their requirements.
23.2 Professional Advice and Use of Credentials
Users who obtain a certificate of completion or other credentials from My Mental Health School are responsible for understanding and adhering to the professional and legal requirements applicable to their field or region. My Mental Health School is not liable for any misuse of credentials or any legal issues arising from the use of such credentials.
24. Accessibility and Technical Support
24.1 Accessibility Standards
My Mental Health School is committed to ensuring that its courses and platform are accessible to users with disabilities. If you require accommodations or have specific accessibility needs, please contact us at [insert contact email]. We will make reasonable efforts to address your needs in compliance with applicable laws.
24.2 Technical Support
Technical support for accessing the platform and courses is available via [insert contact email]. My Mental Health School does not guarantee uninterrupted access to its Services and will not be liable for any disruptions caused by technical issues, maintenance, or updates.
25. User Reviews and Feedback
25.1 Submission of Reviews
Users may submit reviews or feedback on courses and services provided by My Mental Health School. By submitting a review, you grant My Mental Health School the right to publish, reproduce, and distribute your review in connection with promoting or advertising the platform.
25.2 Moderation of Reviews
My Mental Health School reserves the right to edit or remove any review that violates these Terms and Conditions, including but not limited to reviews that are defamatory, misleading, or irrelevant.
25.3 Use of Feedback
Any feedback you provide to My Mental Health School, whether through reviews, surveys, or direct communication, may be used by My Mental Health School for improving the platform and services, with no obligation to compensate you for such feedback.
26. Governing Language
26.1 Language of the Agreement
These Terms and Conditions are drafted in English. If these Terms and Conditions are translated into another language, and there is a discrepancy between the English version and the translated version, the English version shall prevail.
27. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
- RMA Mental Health School, LLP
- B10, Paschimrang, Warje, Pune – 411052, India
- Email: [admin@gmail.com]
- Phone: [+919860258394]
By using My Mental Health School, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions